Alchemic Dream is looking for Game Masters to assist customers with their in-game or technical issues.
Game Masters are specialists who offer support to our customers. Their main role is to provide assistance and guidance to players through a typed-chat client, in-game customer support, as well as email-based customer support.
The ideal candidate is an experienced customer service representative who is very organized, with excellent communication and customer service skills. MMORPG experience is a plus.

This position is a work at home with a permanent job contract.
Please contact jobs@alchemicdream.net to apply.

Scope

• Handle customer support queries via email, live chat and knowledge base
• Run in-depth investigations on complex customer-related issues
• Provide daily feedbacks and suggestions

Requirements

• Excellent written and verbal communication skills
• Good OS and computer technical skills
• A strong motivation and high level of commitment
• Fluent in English
• Fluent in German or French or Spanish or Italian
• Autonomy and good time management skills
• Broadband internet connection and a good computer (able to run new MMOGs)

Pluses

• Previous customer support experience
• Schedule flexibility